Privacy policy
What data we collect when you contact us, why, how long we keep it and how you can have it deleted.
Last updated: 21 October 2026
This policy explains what personal data we collect when you visit postanividljiv.com or contact us, why we use it, how long we keep it and what rights you have. We write it in plain language, without small print. This is an English translation; if it differs from the Bosnian version, the Bosnian version applies.
1. Who is responsible for your data
The controller of your personal data is:
Postani Vidljiv, Muhamed Islamović
Džemala Bijedića 160H, 71000 Sarajevo, Bosnia and Herzegovina
Email: kontakt@postanividljiv.com
Phone, WhatsApp and Viber: +387 61 887 152
For any questions about your data, write to the email address above. We reply within 30 days at the latest.
2. What data we collect
Data you send us yourself
When you fill in the form for an inquiry, a free audit or contact, you send us: your full name, phone number (WhatsApp or Viber), website address, industry or topic of the inquiry, and a message if you write one. We only collect your email address if you enter it yourself or write to us by email.
When you call us or write to us on WhatsApp, Viber or by email, we have your number, your profile name and the content of your message.
Data created during your visit
The server hosting the website records technical data: IP address, time of visit, browser and the page you opened. This is necessary for the website to work and to protect it from attacks.
We only use visit statistics (e.g. Google Analytics) if you agree to it in the cookie notice. More about this in our Cookie policy.
3. Why we use data, and on what legal basis
| Purpose | Data | Legal basis |
|---|---|---|
| Replying to your inquiry, the call and the quote | Name, phone, website, message | Steps prior to entering into a contract, at your request |
| Preparing the free website audit | Website address, name, phone | Steps prior to entering into a contract, at your request |
| Performing contracts with clients | Contact details, data needed for the work | Performance of a contract |
| Invoices and bookkeeping | Invoice data | Legal obligation |
| Website security, spam prevention | Technical data, IP address | Legitimate interest |
| Visit statistics | Analytics cookie data | Your consent |
We don't sell your data and we don't send you advertising messages without your consent.
4. How long we keep data
- Inquiries that don't lead to a collaboration: up to 12 months after the last contact, then we delete them.
- Client data: for as long as the collaboration lasts, and after that as long as accounting and tax regulations require.
- Server logs: usually a few weeks, as long as the hosting provider keeps them.
- Visit statistics: no longer than 14 months, if you gave consent.
5. Who else sees the data
We share data only with the service providers we need for our work, and only to the extent necessary:
- the hosting provider, whose server hosts the website and stores the form inquiries;
- the email service provider through which we receive inquiry notifications;
- Google (Google Fonts to display text, and Google Analytics only with your consent);
- WhatsApp (Meta) and Viber (Rakuten), if you contact us through them yourself: their privacy policies then also apply;
- our accountant and the competent authorities, when required by law.
Some of these providers (e.g. Google and Meta) process data outside Bosnia and Herzegovina, including in the US. In those cases we rely on the safeguards they offer, such as standard contractual clauses.
6. Your rights
At any time you can ask us:
- to tell you what data we hold about you and to give you a copy;
- to correct inaccurate data;
- to delete data we no longer have to keep;
- to restrict processing, or you can object to it, where the basis is legitimate interest;
- to give you your data in a common electronic format (portability);
- to withdraw your consent, e.g. for analytics cookies. This does not affect processing before the withdrawal.
Send your request to kontakt@postanividljiv.com. If you believe we process your data in breach of the regulations, you can contact the Personal Data Protection Agency of Bosnia and Herzegovina (azlp.ba). If you live in the European Union, you can also contact the supervisory authority in your country.
7. Regulations
We process data in accordance with the Law on Personal Data Protection of Bosnia and Herzegovina (Official Gazette of BiH, No. 12/25), and for visitors from the European Union also in accordance with the General Data Protection Regulation (GDPR).
8. Security
The website runs over an encrypted connection (HTTPS). Only the people who work on inquiries have access to them, with personal passwords. The forms are protected against automated spam.
9. Changes to this policy
If we change the way we use data, we will update this page and the date at the top. We will inform clients directly about important changes.